• Verification Protocol: To safeguard your acquisition, please record a continuous unboxing video within 24 hours of delivery. In the rare event of damage, notify our Concierge team immediately with your footage for swift assistance.
• Inspection Window: Any structural defect, transit damage, or order discrepancy must be reported to our Concierge within 24 hours of arrival, accompanied by your order details and raw unboxing footage.
• Resolution & Dispatch: Approved claims will be honoured with an immediate replacement. Should a replacement be unavailable, a full refund will be processed to your original payment method within 7 business days, excluding the standard logistics fee. Returned creations must be dispatched in their original packaging with the courier slip enclosed.

Exchange & Credit Terms

• Eligibility: Exchanges are accommodated within 1 day of receipt for unused, pristine creations accompanied by their original invoice.
• Credit Notes: We do not offer cash refunds for standard exchanges. Upon return, a bespoke digital store credit note will be issued, valid for 1 month from the date of issuance.

Repair Policy

• Complimentary Servicing: Complete restoration for any manufacturing defect is provided with our compliments within 30 days of acquisition.
• Out-of-Warranty Care: Beyond 30 days, or for wear resulting from accidental impact, repair and refinishing services are available on a bespoke, chargeable basis.